Contact

Compliments

Please feel free to share any compliments directly with your clinician email me directly at krystal@counselingwithkrystal.com. We love to hear how we have helped you and discourage you posting on Google Reviews. Focusing on the positive is a core skill for us! 

Concerns Process

Any complaints or grievances from the client regarding the performance or actions of a therapist shall follow this procedure:

1. Person having a complaint or grievance regarding the Therapist must discuss the matter with the Therapist in person before pursuing it in any other manner.

2. If, after discussion, the client decides to pursue a complaint, he/she must then submit a written letter detailing the complaint or grievance to the Therapist. The Therapist will, within 30 days, provide a written response to the grievance to the client.

3. If appropriate, the Therapist will then meet with the client and their attorneys (if any) to discuss the matter.

Information on contacting the Behavioral Health Executive Council can be found at https://bhec.texas.gov/

The Office of the Attorney General’s health care consumer protection website can be found at https://www.texasattorneygeneral.gov/consumer-protection/health-care

Records Requests

For clients needing copies of their records, please send that request in writing to our office. Please specify the type of information you are requesting (billing, notes, full file) and your relationship to the client. If you are not the client or guardian, you must provide an exchange of information form signed by the client or guardian. A fee for records can be found in your intake documents or requested at the same time as the records. No fee for billing information is assessed. If notarization is needed, please note there is a separate fee for this service.